Yesterday, Apple announced the "Information about iPhone and Unexpected Shutdown" on the official website. In addition to the free inquiry page for iPhone 6s battery repair, it also announced the reason for the unexpected shutdown of the iPhone 6s.
High cold apple finally apologizedApple said that after learning about the unexpected shutdown of iPhone users, it conducted a thorough investigation, collected equipment and analyzed it.
Apple said that in a few iPhone 6s devices produced between September and October 2015, a battery component was exposed to controlled ambient air for too long before being loaded into the battery pack, making the battery drain faster than normal. , causing an unexpected shutdown. “It is worth emphasizing that this is not a security issue.â€
Apple said it will replace the battery for the affected equipment for free. iPhone 6s users can enter the device serial number on the iPhone 6s Unexpected Shutdown Problem Plan page to check whether their device meets the conditions for free battery replacement. "We sincerely apologize for the inconvenience caused to our customers." Apple, which has always been cold, finally apologized.
Yesterday, consumers told the media that their iPhone6S had an unexpected shutdown problem and that Apple promised to replace the battery for free. However, after the official authorized store, the clerk told her that the battery was out of stock and could only wait for the goods to come again. "Because of the manufacturer's problems, I ran at least three times. It was a bit unbearable."
Yesterday, the reporter tried to contact a number of Apple authorized repair shops in Chaoyang District and Dongcheng District as users. The clerk of many repair shops said that they can come to the relevant procedures at any time, but they can't be replaced on the spot in the near future. They need to wait for the battery to arrive. "You can't change it at the time. You can only take things. Please register with us first, and then come back after the battery arrival notice."
However, as of last night's press release, the relevant staff told reporters that Apple China has recently expanded its stocking, ensuring that users who have gone through the battery update can complete the transaction on the spot from today. The staff also said that the estimated working hours for replacing the battery are about 45 minutes.
Free battery range only for some modelsPreviously, many consumers reported that their iPhones had unexpected shutdowns. On November 20th, Apple released a solution on this phenomenon through the official website. The production date of the products involved in the accidental shutdown problem is between September and October 2015. Users who meet this problem can obtain free replacement batteries.
On December 1st, Apple updated the relevant page of the "iPhone6s Unexpected Shutdown Problem Plan" on the official website and launched a web query tool. After the user enters the serial number of the iPhone on the page, the user can check whether the device is affected by the problem and can replace the battery for free.
It is worth mentioning that there are consumers who report that the phone that was unexpectedly shut down is not only on the iPhone 6s. On December 1st, China Consumers Association summarized relevant consumer information and pointed out that the abnormal shutdown of mobile phones also exists in iPhone 6, iPhone 6 Plus, iPhone 6s Plus and iPhone 6s with production dates from September to October 2015. type. China Consumers Association hopes that Apple will find out the reasons and provide solutions as soon as possible.
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