In a bustling seafood square in Xiamen, a housewife spent 100 yuan to purchase 2.5 kilograms of frozen small squid. What she might not have realized is that the data from her transaction—collected and processed by the electronic scale—was instantly transmitted to the Xiamen Food and Drug Safety Testing and Early Warning Center. This center operates a high-performance, visualized comprehensive supervision platform that monitors every aspect of food safety in real time.
The system ensures that market prices are fair and that food is safe throughout the entire supply chain. If any anomalies are detected, officials from the Market Supervision Bureau can intervene immediately, providing an efficient and proactive approach to food safety management.
For years, Xiamen has been working on improving its food and drug supervision system. Since 2005, the city has introduced several information-based platforms, including the "Fresh Food Safety Supervision Information System" and the "Xiamen City Circulation Food Safety Supervision System." Despite these efforts, challenges remain, such as limited coverage across the entire supply chain and fragmented information systems.
Administrative departments responsible for food and drug safety often face overlapping roles and heavy workloads, which can weaken the effectiveness of oversight. To address these issues, the Xiamen Market Supervision Bureau has developed the “three systems, one center†framework, which includes the Food Safety Traceability Management Information System, the Drug Traceability Management Information System, the Social Co-treatment System, and the Food and Drug Safety Testing and Early Warning Center.
At the heart of this initiative is the ultra-high-score visualization and comprehensive supervision platform created by Wistron. This platform breaks down information barriers between different subsystems, enabling seamless data sharing and association. It allows for full traceability of food products, from their origin to the final point of sale. The system also supports video surveillance of kitchens, farmer markets, and pharmacies, ensuring transparency and accountability.
The platform features nine key application scenarios, supporting four core functions: integrated presentation, emergency response, real-time monitoring, and video surveillance. Whether it’s daily operations or large-scale events like the BRICS summit, the system proves invaluable.
One of the most notable features is the "one-map" interface, which provides a real-time overview of the city’s commercial, food, and catering sectors. This helps with both routine inspections and public reporting. The system also includes a "food circulation network supervision" feature, where GIS maps allow for detailed grid-based monitoring of businesses, making it easier to track and manage food-related entities.
In the event of a food safety complaint, the system enables quick action. When a report is received via 12315, the responsible business entity and live video footage can be accessed directly on the big screen. Nearby enforcement units are then dispatched efficiently. The platform also includes a dedicated emergency response module, allowing authorities to monitor incidents in real time and trace the source of any problems.
Real-time data monitoring and food traceability are also key components of the system. For example, when consumers buy seafood at the seafood square, the weighing and payment data is automatically sent to the central platform. This ensures that all transactions are transparent and traceable. Similarly, the food traceability system tracks products from production to distribution, helping prevent food safety incidents before they occur.
The platform also supports 24-hour video surveillance of critical locations, such as restaurant kitchens, farmer markets, and pharmacy areas. This continuous monitoring helps identify potential risks and ensures compliance with safety standards.
During the BRICS summit, the system was put to the ultimate test. It provided real-time visibility into the entire process of food preparation and service for the event. Any non-compliance was quickly addressed through remote guidance, ensuring that no safety lapses occurred. All meals were served without incident, demonstrating the platform’s effectiveness.
Food safety is a fundamental issue that affects millions of people. While traditional methods of supervision often struggle with inefficiency and lack of data integration, the use of advanced technology offers a promising solution. By leveraging information systems, the Xiamen Market Supervision Bureau has taken a significant step toward smarter, more effective regulation.
As cities continue to grow and food supply chains become more complex, the need for real-time, data-driven supervision will only increase. Xiamen’s success in implementing this system serves as a model for other regions looking to improve food safety and consumer trust.
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