On January 15th, Jingdong Group’s CTO Zhang Chen accepted an interview with the Guangming.com reporter. From the perspective of JD.com, he shared his views on the development and application of artificial intelligence. Zhang Chen said that the landing of artificial intelligence is based on application scenarios and technologies. 
Jingdong Group's CTO Zhang Chen artificial intelligence landing key scene and data Zhang Chen believes that the most important artificial intelligence, not "experts", but the user scene and big data, "In Jingdong, all departments must completely master their own user scenarios And big data, such as the operating system of our operating system warehouse, has a large amount of user data. The clarity of the scene will automatically make the operating system automatically perform in-depth research on unmanned warehouses, drones, and unmanned vehicles." Zhang Chen introduced the most important points of artificial intelligence, from natural language recognition, image recognition to smart logistics, smart supply chain, to financial technology, cloud computing services in Jingdong has its own scene. Artificial intelligence helped Jingdong realize the clarity of the scene instead of generalization. In terms of Yu Jingdong, a very clear user scenario is customer service. “Why does Jingdong's artificial intelligence do a good job? Because there is a lot of shopping data and a lot of data about users, we know the needs and focus when talking to users. Zhang Chen said, “At present, nearly 50% of the pre-sales services of Jingdong have been completed by robots. Our goal is of course 100%, but we think the immediate goal is to reach 80% of customer service, and the satisfaction of consulting will exceed 80%.†, More than part of the artificial business. This is a very good application of artificial intelligence.†Artificial intelligence may promote social change in the future. Artificial intelligence will promote cost, efficiency, and experience, and promote social transformation. Jingdong has three core points: Cost, efficiency and user experience. Zhang Chen said that Jingdong will continue to use the artificial intelligence approach to achieve this “three coresâ€.
In Zhang Chen's view, from the perspective of e-commerce, the final look at cost, efficiency and user experience. Next, JD.com will strive to maximize its advantages, focusing on “unmanned projectsâ€, namely drones, unmanned delivery vehicles, unmanned trucks, and unmanned warehouse projects. "If Jingdong can do more efficiently than anyone else, we can give this benefit to users." As far as unmanned delivery vehicles are concerned, Zhang Chen explained that e-commerce has developed rapidly, but that the distribution staff in cities cannot Infinitely, at this time, the meaning of the unmanned delivery vehicle is highlighted. "It can be opened in the past and it can be returned after it is finished; two can be sent in one day, and the next day may be delivered in four. The user experience will also improve with technology. And maturity has been continuously improved.†Zhang Chen said that Jingdong has begun in-depth deployment of artificial intelligence to seize the opportunity of the fourth industrial revolution. “Each company and government should embrace the changes brought about by AI.†Zhang Chen hopes that the breadth and depth of the practice that Jingdong has made in the field of artificial intelligence will play an important role in promoting the era of artificial intelligence in China. . After all, more technology needs to be applied to a larger social effect to help promote social change.
Jingdong Group's CTO Zhang Chen artificial intelligence landing key scene and data Zhang Chen believes that the most important artificial intelligence, not "experts", but the user scene and big data, "In Jingdong, all departments must completely master their own user scenarios And big data, such as the operating system of our operating system warehouse, has a large amount of user data. The clarity of the scene will automatically make the operating system automatically perform in-depth research on unmanned warehouses, drones, and unmanned vehicles." Zhang Chen introduced the most important points of artificial intelligence, from natural language recognition, image recognition to smart logistics, smart supply chain, to financial technology, cloud computing services in Jingdong has its own scene. Artificial intelligence helped Jingdong realize the clarity of the scene instead of generalization. In terms of Yu Jingdong, a very clear user scenario is customer service. “Why does Jingdong's artificial intelligence do a good job? Because there is a lot of shopping data and a lot of data about users, we know the needs and focus when talking to users. Zhang Chen said, “At present, nearly 50% of the pre-sales services of Jingdong have been completed by robots. Our goal is of course 100%, but we think the immediate goal is to reach 80% of customer service, and the satisfaction of consulting will exceed 80%.†, More than part of the artificial business. This is a very good application of artificial intelligence.†Artificial intelligence may promote social change in the future. Artificial intelligence will promote cost, efficiency, and experience, and promote social transformation. Jingdong has three core points: Cost, efficiency and user experience. Zhang Chen said that Jingdong will continue to use the artificial intelligence approach to achieve this “three coresâ€. In Zhang Chen's view, from the perspective of e-commerce, the final look at cost, efficiency and user experience. Next, JD.com will strive to maximize its advantages, focusing on “unmanned projectsâ€, namely drones, unmanned delivery vehicles, unmanned trucks, and unmanned warehouse projects. "If Jingdong can do more efficiently than anyone else, we can give this benefit to users." As far as unmanned delivery vehicles are concerned, Zhang Chen explained that e-commerce has developed rapidly, but that the distribution staff in cities cannot Infinitely, at this time, the meaning of the unmanned delivery vehicle is highlighted. "It can be opened in the past and it can be returned after it is finished; two can be sent in one day, and the next day may be delivered in four. The user experience will also improve with technology. And maturity has been continuously improved.†Zhang Chen said that Jingdong has begun in-depth deployment of artificial intelligence to seize the opportunity of the fourth industrial revolution. “Each company and government should embrace the changes brought about by AI.†Zhang Chen hopes that the breadth and depth of the practice that Jingdong has made in the field of artificial intelligence will play an important role in promoting the era of artificial intelligence in China. . After all, more technology needs to be applied to a larger social effect to help promote social change.
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